7+ Live Chat Software and Help Desk Software

September 01, 2011

Best live chat software and help desk software

7+ Live Chat Software and Help Desk SoftwareTweet This

Customer Support is inevitable to a business’s success. A smart way to provide best customer support is to add a quick chat on your website. It’s way faster than email and more efficient than phone. This way you don’t make your customers wait.

Best and economical way to give best support to your customers is by adding a chat service to your website.

We have compiled a list of live chat software for you.

Here is a list of full-featured PHP/ ASP.NET chat software which let you add live help to your website. This list contains free as well as paid Live Chat script.

#1 LiveChat

LiveChat application

LiveChat is a smart live chat software that lets your site visitors ask questions and resolve immediately, without making phone calls or writing emails. A clearly visible chat icon invites the customer to ask questions which instantly connects with your site agent (site owner or customer support staff) .

For you, the site owner, you can chat with customer service, without any complicated installation. You just need internet connection and you can even use your smart phone to do live chat service to your customers.

See below picture to get an idea how your chat service team will look like.
LiveChat chats


You can chat reports to see performance as well.
LiveChat reports


And your Site Admin Dashboard will look like following:
LiveChat dashboard


In addition, LiveChat also includes a ticket system.

#2 LiveZilla

livezilla live chat software reviewLiveZilla is a Easy-to-use powerful Helpdesk Software that provides a Live Help System that connects you to your site visitors. Livezilla includes a live chat as well as ticket support as well.
Best features:

  • Free Live Help
  • Ticket Support is also part of software
  • Multiple Operator Support
  • WebCam Support
  • Chat Forwarding
  • Email Chat Transcript
  • Real-time visitor monitoring

Visit LiveZilla

#3 ProProfs Chat

proprofs chat reviewProProfs Live Chat is a SaaS-based customer support tool that assists organizations to provide instant solutions to their customers. It assists operators to manage multiple chats at the same time, keep them engaged to the brand, and reduce the support queue effectively.

Some of the key features that makes ProProfs Chat one of the best live chat support tool are inclusive of the following.

  • Chat Greetings
  • Chat Routing
  • Visitor Monitoring
  • Announcements
  • Canned Responses
  • Co-browsing
  • Pre-Chat Forms
  • Post-Chat Forms
  • 50+ Integrations With Multiple Platforms
  • 100+ Customization Options
  • Insightful Advanced Reporting

Visit ProProfsChat

#4 ProProfs Help Desk

proprofs helpdesk reviewProProfs Help Desk is a cloud-based ticketing software that creates seamless collaboration experience for internal teams and accelerates the support process. The ticketing system helps a support team manage all their customer-facing inboxes in a single dashboard view.

Features that make this help desk software one of the best options available for customer support include the following.

  • Shared Inbox
  • Unlimited Ticket Creation
  • Canned Responses
  • Child Tickets
  • Auto-Response
  • Automatic Ticket Routing
  • Ticket History
  • Integrations With Powerful Platforms

Visit ProProfs HelpDesk

#5 PHPFreeChat

  • Free, simple to install, fast, customizable and multi languages chat
  • smooth AJAX refresh
  • No database requied

Visit PHPFreeChat


  • Easily integrates with most PHP/MySQL forums, portals and CMS like phpBB, Mambo, vBulletin, Xoops, Invision Power Board, GeekLog, CPG-Nuke, AEDating, AZDG Dating, UBB.Threads, WowBB, Simple Machines, e107, WotLab BB, PHP Fusion, LunaByte, MD-Pro, PHP-Nuke, POST-Nuke, WowBB, XMB Forum, and more.
  • Price: $5.00. Try FlashChat


Unlimited operators, departments, and users. Price: Free.

Visit CraftySyntax


  • PHP, Ajax & Mysql based
  • Audio/video and text chat room
  • Price: $55 – $144
  • Unlimited chat rooms, private chat, avatars, smilies, sounds, user profiles, multi-level chat room management.

Visit ProChatRooms

Below is a list of asp.net based live chat software. Be sure to opt for a reliable asp.net hosting provider for a stable website. We recommend InterServer for reliable asp.net hosting experience.

ASP.NET Chat / Instant Messaging Software

Cute chat

Ajax based chat system with many features such as high load support, Moderated Chat, font/color/ customization, emoticons, private messaging, private chat room, profanity filtering, ignoring users, file Transfer, and more!
Price: $299.

Visit Cute chat

ZBit ASP.NET Chat Pro

  • Pure ASP.NET and DHTML – no Java Applets or ActiveX.
  • Private and moderated chat rooms.
  • Multi language support.
  • Price: $149.00(1 Site with up to 10 Rooms)

Buy ZBit Chat Pro

Adventia Chat Server .NET

  • Price: $49.95
  • Automatic refresh of conversation frame
  • Private conversations between users
  • Unlimited number of users
  • Configurable timeout of inactive users
  • Control panel for administrator

Buy Adventia Chat


  • Built with html, Javascript, XML, C#, ASP.NET using Ajax techniques
  • no need for a database
  • Private chat rooms

Try AmeridumChat

 To learn more read the article How to add a live chat to your website

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