Over the past few years, web hosting has become one of the most competitive business on the internet.
To overcome competition in web hosting industry, every hosting company is offering freebies and guarantees with their products and services.
Guarantees are reliable indicators of a company’s trust worthiness and will take away any concerns a customer might have about making a purchase.
The following are various kinds of web hosting guarantees that you might come across.
Uptime means the amount of time that your website will be up and running.
This is usually listed as a percentage, like “98%, 99%, 99.5%, 99.9% etc.” If a hosting provider has a high uptime percentage, then that means that their servers stay up and running for longer time.
Uptime guarantees are given on a monthly basis, or yearly basis. Down time due to maintenance or user error are not qualified under these guarantee.
The chart below lists the uptime guarantee percentage and how that equates to time.
- 99.99% – 4.38 Min/Month or 52.56 Min/Yr
- 99.9% uptime = 1.44 minutes/day or 43.8 Min/Month or 525.6 Min/Yr
- 98% uptime = 28.8 minutes/day or 3.4 hours/week or 14.4 hours/month or 7.3 days/year
- 99% uptime = 14.4 minutes/day or 1.7 hours/week or 7.2 hours/month or 3.65 days/year
- 99.5% uptime = 7.2 minutes/day or 0.84 hours/week or 3.6 hours/month or 1.83 days/year
30 Day / 45 Day/ 60 Day/ Anytime Money Back Guarantee
If you are not 100% satisfied with the web hosting service, simply cancel your service within that time (30 Day/ 45 Day/ 60 Day), request a refund and you’ll receive a refund of your purchase price, less any charges for additional services and a processing fee (if applicable), all of which are non-refundable.
Very few top hosts offer a true anytime money back guarantee which really is as good as it sounds.
Suppose you sign up for 1 year hosting and after 5 months you decide to close your website. Cancel your account and you will get a refund for the remainder of your current payment term.
Quick response times / Customer Service Guarantees
The Customer Service Guarantee means the hosting company will provide timely, courteous customer service. If customers’ inquiries are not handled in a timely manner, customers can ask for credit offered by hosting company.
Quick response times Guarantee means any technical support request that is submitted through proper support channels is guaranteed to receive a response within guaranteed hours.
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